Backup & Disaster Recovery

Ransomware attacks have become the single greatest data threat facing small and mid-sized businesses. In 2025 alone, the average cost of downtime from a ransomware incident exceeded $275,000 for organizations with fewer than 500 employees — and that figure does not account for reputational damage or lost customer trust. Add natural disasters, hardware failures, and simple human error to the equation, and the case for comprehensive backup and disaster recovery becomes impossible to ignore.

Since 2003, Spyderweb Communications has designed and managed disaster recovery solutions for businesses across Tacoma, Lakewood, Puyallup, Tumwater, and the greater Puget Sound. Over 20 years, we have seen every type of failure scenario — from flooded server rooms and ransomware encryptions to accidental deletions that wiped months of work. That experience informs every DR plan we build: practical, tested, and engineered to get your business back online fast.

Our approach combines cloud backup solutions with local recovery options, giving you the speed of on-site restores and the resilience of geo-redundant cloud storage. Paired with our managed security services, you get a defense-in-depth strategy that protects your data from every angle.

Disaster recovery is not a product you install — it's a discipline you practice. Our five-phase methodology ensures your organization is genuinely prepared, not just theoretically covered.

• Assess. We start with a thorough risk assessment of your current environment. We inventory every system, identify single points of failure, evaluate existing backup procedures, and quantify the financial impact of downtime for each critical application.
• Plan. Based on the assessment, we define your RTO and RPO targets and design a recovery architecture that meets them. This includes selecting backup technologies, defining failover procedures, establishing communication chains, and documenting every step so your team knows exactly what to do.
• Implement. We deploy backup agents, configure replication schedules, set up immutable storage for ransomware protection, and build failover environments in Azure. Every component is monitored 24/7 through our managed IT services platform.
• Test. We run quarterly recovery drills that simulate real failure scenarios — full server restores, ransomware recovery, and site-level failovers. Every test is documented with timing data, success criteria, and any issues that need to be addressed.
• Maintain. Your infrastructure changes over time, and your DR plan must change with it. We review and update your recovery procedures after every significant change — new servers, new applications, office moves, staff changes — so your protection never goes stale.

We serve businesses throughout Tacoma, Lakewood, Federal Way, and the Puget Sound with disaster recovery solutions that are tested, proven, and backed by over two decades of experience. When the worst happens, you will be ready.