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Managed IT Services – Computer Network and Support Services
The “IT made simple” Workstation Managed IT Services program provides affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, Spyderweb Communications (SWC) technology provides a range of proactive services to keep your computer systems up and running and your people and business productive.
Features
• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practice Driven
• Automated and Reliable
Benefits
• Reliability
• Network Security
• Consistency
• Productivity
• Cost Management and Control
• Performance
• Managed Expansion and Growth
Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs. SWC Technology can save your organization time and money through better use of appropriate technologies.
System Administration Based on Your Business Needs
You may also purchase additional on-site hours, at a special price, for such tasks as break/fix occurrences, initial system deployment, and major OS upgrades. During the initial implementation, our engineers will discuss all steps of the implementation with you prior to beginning. They will then install the software necessary for remote administration, performing any reconfiguration required to bring all administered systems to a known state for easier monitoring and management. Configuration changes are documented and provided to you.
Service and Deliverables to Keep Your System Running Right
The Workstation Managed IT Services program provides the critical tasks to keep your system up and running. Tasks conducted by our Managed Services engineers to enable workstation managed IT services include:
• Site Assessment
– Review system infrastructure and network security policies
• Network Consistency
– Bring infrastructure and systems to a known state; install applications, patches, or updates required
• Site Database
– Inventory database containing your system hardware and software
• Review Managed Service Activities
– Service and support procedures, discretionary on-site time, and the parameters of the service
On-going Managed Services include:
• User Account Management
• Security Patch Management
• User Policy Enforcement
• Mobile Device Management
• BYOD Management
• File System Management
• Computer Repair
• Managed Security Services
• Software License Reporting
• Client Network Configuration Management
• 24×7 Workstation Monitoring
• Disk Space, Partition and Usage Management
• Software Deployment
• Anti Virus Protection and Removal
• Spyware Protection and Removal
• Managed Wireless Services
• End User Remote Control
• Management Reporting
• Computer Networking
• Remote Managed Services
• System Inventory Reporting
• Printer Management
On-Site System Administration Service
Most tasks Comprehensive System Administration Services
Features
• On-site break/fix maintenance of Windows OS-based workstations and attached peripherals
• Knowledge transfer to in-house administrators and end users
• On-site hardware maintenance
Benefits
• Increase efficiency: respond faster to problems and meet required service levels
• Increase effectiveness: keep your systems running smooth and trouble free
• Realize value: reduce your cost of ownership
Comprehensive Services
Your on-site engineer can perform any of these tasks:
• Setup and deployment of new systems
• Assist with the allocation of system resources
• Assist in hardware failure determination and resolution
• Assist in hardware maintenance as required; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems
Third-Party Software Support Coordination
As an added service, SWC Technology will provide support coordination for 3rd party applications.
Features
• One number to call for issues with 3rd party applications systems
• Provide a technical liaison to Vendors
• Track issues through resolution
• Provide matrix and analysis of issues
Benefits
• One point of contact – easy to remember and hand off for all aspects of the issue
• Consistent communication – helps to expedite a resolution
• Increased efficiency – users do not have to wait on-line with Vendor representatives to resolve issues
SWC Technology will provide software support coordination for Application-related issues. Your account manager will field requests or trouble calls, log the request with Vendors and track the issue through resolution.